1. MopsIs there a proper way to clean with the mop? Always dry mop with the Dry Mop Pad or Dry Superior Mop Pad prior to using the Wet Mop Pad. The yellow mop pads are for “dry” cleaning, and the blue mop pads which are antibacterial are for “wet” cleaning. Be sure to move the mop in a wide figure-8 pattern from left to right in front of you, bringing the mop towards you as you back up so that you will be moving the dirt and debris in one direction. When wet mopping, moisten the mop with clean water before using. If the mop is too wet, wring it out prior to use.
How do I use the mop to clean my windows and polish hard to reach areas? Attach the Mop Base Brackets onto the top side of the Mop Base and fasten the Window Cloth, Enviro Cloth or Car Cloth in place by wrapping it around the Mop Base and firmly pressing the cloth into the rubber grommet slits on the Mop Base Brackets. Lock the base by pushing the green lever until it locks into position.
How do I assemble the mop? Loosen the Telescopic Mop Handle by twisting the upper blue handle to the left. Pull gently to nose height. Tighten the handle by gently twisting to the right. To attach the Mop Base to the Telescopic Mop Handle, depress the green bumps on the Mop Base and slide the Telescopic Handle over until the green bumps fit into the holes. To lock the base for doing walls and ceilings, push the blue lever until it locks into position. Attach the Wet Mop Pad, Dry Mop Pad, Dry Superior Mop Pad, or the Tile Mop Pad to the Mop Base.
How does the Carpet Stain Buster work? The Carpet Stain Buster uses a naturally derived surfactant (soap) derived from Yucca (a plant) - this helps to break down soil/dirt etc. It also contains orange extract which gives it its fresh aroma and powerful clean.
DescalerHow long should I leave Descaler on before washing it off? Norwex Descaler is an effective and environmentally friendly product for cleaning and removing lime. Spray the liquid on the surface, and let it work for up to 5 minutes. The sprayed surface should not be allowed to dry before washing it off with a moist Enviro Cloth or the Bathroom Scrub Mitt.
Why did my Dryer Balls split or crack in the dryer? Dryer balls may crack as a result of exposure to varied temperatures through the dryer vent. Because of this, we recommend removing them from the dryer between loads. Also, make sure the holes in the Dryer Balls are poked through so air comes out. The Dryer Balls have a one year warranty and can be returned within this period of time.
If I have been using dryer sheets, what can I do to eliminate the waxy build-up in my dryer? We recommend washing the inside of your dryer with an Enviro Cloth to remove any build-up left behind from the fabric softener.
How do you use the Mattress cleaner? Shake the Mattress Cleaner before using. Spray once or twice on the pillow, 5-6 sprays on a single bed, 7-8 on a double bed, 9-10 on a queen bed and 10-12 on a king size bed. Allow to air dry for four hours before making bed with clean sheets. If too much product is used (more than the mattress can absorb) it is possible that an allergy-sensitive person may react. Treat bed once a month for the first three months, then every second month for allergy sufferers, otherwise every three months.
Odour EliminatorHow does the Odour Eliminator work? The Odour Eliminator contains dormant bacteria that work by consuming the organic matter that is causing the odor. They do this by releasing enzymes to break down the organic matter.